A medical office specialist brings organization and structure to fast-paced medical environments. They perform duties using knowledge of medical terminology and hospital, clinic or laboratory procedures, as well as handle customer support for patients and administrative support for the medical staff.1
Medical Office Specialist Skills
Medical office specialists must demonstrate knowledge of medical terminology and office procedures. Being a medical office specialist also requires communication skills and the ability to provide excellent customer service.
Medical office specialists may be expected to greet patients, keep records and schedule appointments. Other skills for medical office specialists include: transcribing doctor’s diagnostic orders and comments, creating and maintaining electronic and paper files, and successfully completing other types of administrative duties.
Medical Office Specialist Duties
Medical office specialists are an important part of a healthcare team. Medical office specialist duties include:
- Greeting and checking in patients
- Preparing reports and articles for physicians and medical scientists
- Preparing patient medical histories
- Processing insurance billing and payments and communicating with insurance companies
- Editing medical documents
- Maintaining, updating and coordinating databases and filing systems, whether electronic or paper
- Preparing internal and external memos, invoices, etc.
- Scheduling appointments and updating calendars
- Ordering supplies
- Arranging staff meetings
- Handling incoming and outgoing mail and faxes
How to Become a Medical Office Specialist
Most medical office specialists will need to complete a medical office specialist training program to earn a certificate, diploma or associate’s degree.2
Medical Office Specialist Salary
The median salary for a medical office specialist is $37,230 per year. According to the Bureau of Labor Statistics, the top 90 percent make $62,230, and the bottom 25 percent make $22,930 annually.3 Additional education, certification or licenses may also increase the expected salary.
Interested in pursuing a career as a medical office specialist? Learn more about Virginia College’s Medical Office Specialist program.
Virginia College does not guarantee employment or advancement.